Transform Your Career

Join our hands-on ServiceNow training and mentorship program for non-IT and IT professionals seeking lucrative opportunities.

Curriculum

Module 1: Introduction to ServiceNow

  • Overview of ServiceNow

  • Why and Who can use ServiceNow

  • Concept of Cloud Computing in ServiceNow

  • Introduction to ITIL Foundation

  • Navigation and Users

  • Helpful Portals and Release Versions

A curriculum for Begginers in Service Now

Module 4: Tables, Forms, and Dictionary

  • Creating Applications and Modules

  • Table Creation Process

  • Personalizing Forms and Table Layouts

  • Creating and Managing Sections

  • Views: Creation and Usage

  • Dictionary Entries and Overrides

  • Reference Qualifiers and Related Lists

Module 6: Flow Designer

  • Flow Designer Overview

  • Getting Started with Flows

  • Flow Designer Architecture

  • Creating Flows and Action Designer

  • Using Transform Functions

  • Domain Separation in Flow Designer

  • Managing User Access to Flow Designer

  • Introduction to Spokes

  • Changing Flow or Action Titles

Module 3: Creating Dashboards

  • About Dashboards

  • Steps to Create Dashboards

  • Understanding Dashboard Widgets

  • Configuring Dashboard Tabs

  • Practical Example of Dashboard Creation

Module 5: Update Sets

  • Overview of Update Sets

  • Creating and Merging Update Sets

  • Retrieving Update Sets in Another Instance

Module 7: Service Catalog Management

  • Understanding the Service Catalog and Backend Execution

  • Creating Catalog Items, Record Producers, and Order Guides

  • Generating RITMs and Catalog Tasks

  • Attaching Workflows to Catalog Items

  • Setting Up User Criteria

  • Configuring UI Policies and Catalog Client Scripts

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a man riding a skateboard down the side of a ramp
Module 8: Importing Data in ServiceNow

  • Introduction to Data Sources

  • XML Import Process

  • Transform Maps and Scheduled Data Imports

  • Using Import Sets and Transform Scripts

  • Automating Data Loads

Module 9: User Administration

  • Managing Groups, Users, and Departments

  • Understanding Delegation Concepts

  • Customizing User Profiles

  • Configuring Roles and Group Membership

  • Fetching Logged-in User Details

Module 10: Email Notification
Module 11: SLA and Schedule Management

  • Creating Email Templates

  • Defining Notifications

  • Exploring Email Logs

  • Introduction to SMTP and POP Mail Servers

  • Triggering Emails Based on Events

  • SLA Definitions and Properties

  • Attaching SLAs to Tasks

  • Creating Schedules and Child Schedules

Module 12: Scheduled Jobs
Module 13: Access Control List (ACL)

  • Introduction to Scheduled Jobs

  • Analyzing Scheduled Job Logs

  • Configuring Scheduled Reports

  • Creating Read, Write, and Create ACLs

  • Debugging ACLs

  • Writing ACL Scripts

  • Understanding Privileged System Administration

  • CRUD Operations and ACL Execution Flow

Module 14: Portal and Portal Pages
Module 15: Web Services

  • Introduction to Service Portals

  • Creating and Editing Pages Using Service Portal Designer

  • Assigning Homepages and Default Error Pages

  • Adding SEO Information to Portal Pages

  • Navigating Pages via URL

  • Redirecting References to Page IDs

  • Activating Knowledge Article View Pages on Upgrades

  • Adding Font Icons to Pages

  • Configuring Standard Ticket Pages

  • Introduction to Web Services

  • SOAP and REST Messages

  • Configuring Inbound Web Services

  • JSON Parsing Techniques

Module 16: Debugging
Module 17: ServiceNow Scripting

  • Personalizing User Interfaces

  • Debugging Business Rules

  • Debugging Client Scripts

  • Debugging ACLs

  • Writing and Running Background Scripts

  • Introduction to ServiceNow Scripting Objectives

  • Client-Side Scripting (e.g., Client Scripts, UI Policies)

  • Server-Side Scripting (e.g., Business Rules, Script Includes)

  • Overview of ServiceNow APIs

  • Using the ServiceNow Script Editor

  • Writing Glide Scripts

  • Data Policies and Their Applications

  • Creating Script Actions and Event Scripts

Module 18: Placement and Certification Guide
Module 2: Mandatory things you should know

  • About Dashboards

  • Steps to Create Dashboards

  • Understanding Dashboard Widgets

  • Configuring Dashboard Tabs

  • Practical Example of Dashboard Creation

  • Tips to Succeed in Interviews

  • Common ServiceNow Interview Questions and Answers

  • Resume Building Tips for ServiceNow Developers

  • Preparing for Global Certification Exams

  • Gaining Credentials and Applying for Jobs

ServiceNow Product Wise Training

Provide a short description of categories listed below.

HR Service Delivery
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Individual / Corporate Training

Security Operation

Individual / Corporate Training

Strategic Portfolio Management

Individual / Corporate Training

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IT Service Management
IT Asset Management
IT Operation Management

Individual / Corporate Training

Individual / Corporate Training

Individual / Corporate Training

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Career Transition

Empowering non-IT or IT professionals for ServiceNow careers through training.

A person is typing on a silver laptop with a screen displaying text about designing digital solutions for big customers. Nearby, there is a black smartphone and white earphones placed on the desk. The person's sleeves are light blue, suggesting a casual attire.A person is typing on a silver laptop with a screen displaying text about designing digital solutions for big customers. Nearby, there is a black smartphone and white earphones placed on the desk. The person's sleeves are light blue, suggesting a casual attire.
Hands-On Training

Practical skills for ServiceNow roles and real-world experience.

Mock Interviews

Prepare for job interviews with expert guidance and support.

Two individuals are seated at a wooden table in a classroom or office setting. One person, wearing a gray t-shirt, is writing in a notebook, while the other, dressed in a suit, observes and offers guidance. The room appears to have minimal lighting, with a soft natural light coming through the windows.
Two individuals are seated at a wooden table in a classroom or office setting. One person, wearing a gray t-shirt, is writing in a notebook, while the other, dressed in a suit, observes and offers guidance. The room appears to have minimal lighting, with a soft natural light coming through the windows.
A group of women wearing uniforms with white tops and pink sashes is gathered indoors. They appear to be in a training or instructional session, with one woman demonstrating something to the others. The room is bright with soft lighting and white curtains, conveying a clean and professional environment.
A group of women wearing uniforms with white tops and pink sashes is gathered indoors. They appear to be in a training or instructional session, with one woman demonstrating something to the others. The room is bright with soft lighting and white curtains, conveying a clean and professional environment.
Career Mentorship

Ongoing mentorship to secure lucrative IT job opportunities.

Paid Tutoring

Additional support for those needing extra help finding jobs.

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